Shipping policy
Last Updated: June 2026
Thank you for shopping with CarPro Sweeps.
This Shipping Policy explains how physical merchandise orders are processed and shipped.
Order Processing
Most orders are processed within 3–7 business days after purchase.
Processing times may vary based on:
- Product availability
- Order volume
- Promotional periods
- Holidays
- Supply chain delays
- Carrier delays
Orders are generally processed Monday through Friday, excluding holidays.
Shipping Methods
Shipping methods and available delivery options are displayed at checkout.
Delivery times are estimates only and are not guaranteed.
Once an order has been transferred to a shipping carrier, delivery times are outside of our control.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Order size
- Product type
- Shipping destination
- Selected shipping method
Shipping fees are non-refundable except where required by law.
Order Tracking
When available, tracking information will be provided via email after your order has shipped.
Please allow time for tracking updates to appear within the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
CarPro Sweeps is not responsible for delays, losses, or additional costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Undeliverable addresses
- Customer input errors
If you discover an address error, contact us immediately at:
hello@carprosweeps.com
We cannot guarantee that address changes can be made after an order has been placed.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: hello@carprosweeps.com
Please include:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the shipping carrier to investigate and determine available options.
International Shipping
Unless otherwise stated, CarPro Sweeps currently ships only within the United States.
Any international shipping options, if offered, will be clearly displayed during checkout.
Customers are responsible for any customs duties, taxes, fees, or import charges imposed by their country.
Sweepstakes Prizes
Sweepstakes prizes are not shipped under this Shipping Policy.
Prize fulfillment is governed by the Official Rules of the applicable promotion.
Prize delivery timelines may vary depending on:
- Winner verification
- Required documentation
- Vehicle availability
- Dealer coordination
- State registration requirements
- Tax reporting requirements
- Other legal or administrative requirements
Please refer to the Official Rules for details regarding prize fulfillment.
Contact Us
Questions regarding shipping may be directed to:
hello@carprosweeps.com
Acuity Marketing Inc. dba CarPro
2951 Marina Bay Drive
League City, Texas 77573
United States