Refund policy

Last Updated: June 2026

At CarPro Sweeps, we strive to provide a great experience for every customer. Please review the following policy regarding purchases made through our website.

Merchandise

If you receive a defective or damaged product, please contact us at hello@carprosweeps.com within 14 days of delivery and include:

Your order number
A description of the issue
Photos of the damage or defect (if applicable)

Upon review, we may, at our sole discretion:

Replace the product
Issue a refund to the original payment method
Provide store credit

Returned merchandise must be approved prior to return.

Sweepstakes Entries

Because sweepstakes entries are granted immediately upon purchase and participation begins at the time of purchase, purchases that include sweepstakes entries are generally non-refundable.

Refund requests related to sweepstakes entries will be reviewed on a case-by-case basis and may be denied if entries have already been issued or used in connection with a promotion.

Nothing in this policy alters any participant rights provided under the Official Rules of a specific promotion.

Digital Products

Digital products, downloadable content, memberships, subscriptions, and other electronically delivered items are non-refundable once access has been provided, except where required by law.

Duplicate Orders

If you believe you accidentally placed a duplicate order, please contact us immediately at hello@carprosweeps.com.

We will review the order and, if appropriate, may cancel or refund the duplicate transaction at our discretion.

Promotional Changes

CarPro Sweeps reserves the right to modify, suspend, postpone, or cancel promotions, sweepstakes, products, or services as permitted by the applicable Official Rules and applicable law.

In the event a promotion is cancelled, any remedies available to participants will be governed by the Official Rules of that promotion and applicable law.

Chargebacks

If you have a question regarding a purchase, we encourage you to contact us first at hello@carprosweeps.com so we can attempt to resolve the issue.

Initiating a chargeback for a valid purchase may result in suspension of participation privileges, cancellation of associated entries where permitted by law, or additional review of your account.